FAQ

Product

How much does the Circolo cost?

  • Circolo Mirror: $999 plus tax based on your delivery zip code, if applicable
  • Delivery: $150
  • Circolo Membership: $19/mo for unlimited family member profiles

Do I need a membership? What does membership include?

An active Circolo membership is required to access our Zoom integrated platform and our growing library of on-demand workouts and featured YouTube content. Membership is for unlimited family members and is $19/month with a one-year commitment which begins when your Circolo mirror is delivered. You each get your own login so you can personalize your Circolo experience and track your progress!
 
If you are gifting the Circolo Mirror to a loved one, we also offer a 12-month prepaid membership version, which you can purchase here. Gift membership has the same benefit as regular membership, except it does not get automatically renewed at the end of the 12 month service period.

What are the operating requirements for the Circolo?

You need a standard outlet and access to WiFi to operate your Circolo. Your Circolo comes with a 5-foot power cord but if your outlet is farther away, you may need to use an extension cord or any C13 power cord.

How much space does the Circolo need?

The Circolo is 56” H, 22.4” W, 1.7” D, weighs 70 lbs, and blends seamlessly into any home environment. For your safety and optimal use, please clear approximately 3 feet of space in front of your Circolo when working out.

Does the Circolo require WiFi?

The Circolo requires a WiFi connection that can provide at least 10 mbps of stable speed for live-streamed classes.
 
If you are concerned about your WiFi speed, you can perform a speed test by following these instructions:
Connect your phone or tablet to the same WiFi network that will be used by the Circolo and stand in the location where it will be set up. Visit https://fast.com. After the test is completed (this may take a few seconds), tap on "Show more info".
 
Note: WiFi speed may vary across devices.

Does my Circolo need to be installed?

 
Your Circolo comes assembled on a stand and does not require installation. For your safety and others, a wall anchor is provided if you would like to secure your Circolo to the wall to prevent it from falling forward. This is advised if you have young children who may use it for support or live in areas that are prone to earthquakes or other natural disasters.
If you would like to anchor your Circolo yourself, please refer to the installation guide and follow all guidelines and precautions. Otherwise, please seek a third-party service to anchor for you.

Order & Delivery

If I order today, when will my Circolo be delivered?

Orders placed today will be delivered on average within 3-7 business days. Within 1-3 business days, our Orders Team will contact you via phone or email to schedule delivery.
 
 
White glove delivery is offered, which means our Delivery Team will unpack your Circolo, discard the packaging for you, bring it to your desired location and set up the internet connection. This service typically takes 30-45 minutes.

How do I schedule delivery?

After your Circolo purchase, our Orders Team will contact you within 1-3 business days via phone or email to schedule delivery. If you have any questions, please email us at orders@circolo.us.

What countries do you ship to?

We are currently only available in San Francisco Bay Area, United States. To check whether we can deliver to your geographical location, please visit our product page and enter your zip code.

Gifting

How do I gift a Circolo to someone at a different delivery address?

At checkout, please provide the recipient's delivery address and phone number. Our Delivery Team will contact them to schedule delivery.

Returns

What is the return policy?

With our 30-Day Risk-Free Trial, returns are free and easy! We know you will love your Circolo but if you are not 100% satisfied, you can return it for a full refund within 30 days of delivery. Note, if you choose to delay your Circolo delivery, your Risk-Free Trial will not begin until you receive your Circolo. You can see our full return policy here.

Does the Circolo come with a warranty?

Your Circolo purchase comes with a One-year Standard Warranty.

30-Day Risk-Free Home Trial

Who is eligible for the Risk-Free Home Trial?

  • Members making their first Circolo Mirror purchase.
  • Members who purchased a Circolo Mirror directly from https://www.circolo.us.
  • Members who have never had a Risk-Free Home Trial.

What is refundable?

  • Your Circolo Mirror and any accessories purchased together within 30 days of delivery.
  • Your Circolo Membership fee for a 1-month period.